Your front desk,
always open. Answered by Kova.

Kova AI handles every guest call — check-ins, room service, housekeeping, local recommendations — instantly, 24/7, with no hold times.

Book a Demo See how it works

Live Call in Progress

The Problem

Your guests are waiting.
Your staff is stretched.

47%

of hotel calls go unanswered during peak hours

3.2 min

average hold time before a guest hangs up

$85k+

average annual cost of overnight front desk staffing

Missed calls mean missed revenue, damaged reviews, and guests who feel invisible. Stretched front desk teams can't be everywhere at once — and no guest should reach voicemail at a property that prides itself on service. Kova closes the gap: every call answered, every request handled, every time.

The Product

Intelligence that sounds human.

Guest Calls

Kova Answers Instantly

Request Handled

Staff Notified if Needed

Natural Conversation

No menus, no press-1-for-2. Pure natural language — Kova listens, understands context, and responds the way a well-trained concierge would.

Deep Hotel Integration

Reads your PMS, room service menu, and housekeeping system in real time — so every answer is accurate, current, and specific to your property.

Seamless Escalation

Detects frustration and complex situations, then transfers to your staff with full conversation context — so guests never have to repeat themselves.

Use Cases

Handles the calls that slow your team down.

Check-in & Checkout

Times, early check-in, late checkout requests — handled without tying up your desk.

Room Service

Takes orders, confirms ETAs, and logs directly to your POS — seamlessly.

Housekeeping Requests

Towels, cleaning, amenities — dispatched instantly to housekeeping.

Wake-Up Calls

Scheduled and confirmed automatically — no manual logging required.

Amenity Information

Pool, gym, spa hours — answered on demand, accurately, every time.

Local Recommendations

Curated, property-specific answers for restaurants, attractions, and transportation.

Billing Questions

Balance lookups and itemized review — resolved without holding the line.

Reservation Management

Lookup, modify, cancel — no wait, no friction, no hold music.

Live Demo

Hear Kova in action.

Guest — Room 412

Connected to Kova

0:00

Ready to hear a real call?

Book a Demo

Pricing

Simple pricing. No surprises.

Monthly

Annual Save 20%

Starter

Everything you need to begin.

$299/mo

For independent properties ready to modernize guest communications.

500 calls / month
1 property
PMS integration
Email support

What hotel operators are saying.

“

"Kova handles our overnight calls better than we ever could with rotating staff. Guest satisfaction scores are up and our team finally has breathing room."

James Whitfield

General Manager, The Aldren New York

“

"We rolled Kova out across three properties in a week. The ROI was obvious within the first month. I wish we'd done this two years ago."

Priya Nair

VP of Operations, Merritt Hotels (5 properties)

“

"Our guests genuinely can't tell it's AI. That's the bar we set, and Kova cleared it."

Daniel Reyes

Owner, Solenne Resort Scottsdale

Get Started

Your guests deserve an answer.
Every time.

Join the hotels replacing hold music with instant, intelligent service.